Meet the New AI Chat Manager for Social Shopping Sites!

The AI chat assistant—the friendly store manager behind the scenes—just got an interesting update!

While the AI has always answered questions about products, brands, businesses, and recipes, and provided help with site features, this update adds smarter, more personalized touches.

Personalized for Logged-in Users

For users who are signed in, the AI now takes into account their public profile and recent posts to offer more tailored suggestions. It can also invite logged-in users to collect WAIV rewards and join campaigns that match their interests—making it easier to get the most out of every visit.

Smarter Onboarding for New Visitors

After answering direct questions (1)—like “Where can I camp in Chilliwack, BC?”—the AI invites visitors to register for a guest account (2) and keeps the conversation going by asking follow-up questions (3) to help them discover more.

This smarter AI assistant does more than just answer questions—it actively engages visitors, encourages registration, and helps users discover everything the site has to offer. By addressing support questions instantly, guiding users to rewards, and keeping conversations going, the AI helps boost engagement, improve user satisfaction, and ultimately drive more activity.

Best of all, these features now come standard on every social site using Waivio platform.

#aichat #ai #socialsites #socialshopping #hivedev

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